Policies on Subscriptions
Communication for Membership Change are to be emailed to hello@thewrestlingcoach.com. Please do not text, tell in person or WIQ Message membership change requests. Coaches cannot process membership changes, and are not responsible for any missed requests because you spoke to them directly. For your change to be processed you must follow the steps below.
All memberships are subscription based and will be billed on a recurring basis every 14 days.
How to Pause a Membership
- Read all that follows:
- We are unable to pause for more than 30 days. For time away longer than 30 days you will need to forfeit your roster spot and class space, please see our cancellation policy to self manage your cancellation. Once cancelled you forfeit your wrestlers roster spot and space held in specific classes for them. Their spot will be opened to the waitlist. Please understand that space is not guaranteed when they decide to return. If injured and needing a longer pause please reach out.
- If you need time off during other sports seasons, we suggest pausing for 30 days, and then dropping down to 1x a week to maintain your wrestlers roster and class spot.
- Pause requests must be made 7 days ahead of the start of the pause. Requests made after the 7 day window will go into affect on your next billing cycle.
- Pauses can be made for 14 days or 30 days. We make exceptions for injuries but you must speak with your Customer Service team.
- Pausing will reserve your wrestlers roster spot and space in their classes. Prohibiting other wrestlers from signing up.
Step 1: Email hello@thewrestlingcoach.com to notify us that you will be requesting a pause via the form in Step 2.
Step 2: Complete this form.
Once your pause is processed you will receive an automated email from WrestlingIQ confirming the pause.
How do I cancel a recurring membership (subscription)?
Once you cancel you forfeit your wrestlers roster and class spots. Their spot will be opened to the waitlist. Space is not guaranteed upon their desire to return. Because our roster’s are limited in size, once you cancel space for your wrestler on their class schedule and current roster is not guaranteed upon return.
Returning wrestlers who have previously cancelled and wish to return will be placed on a waitlist. If you need time off during a sports season, we suggest pausing for 30 days, and then dropping down to 1x a week to maintain your spot in the program.
Cancelation is self directed and can be accessed by logging into your WrestlingIQ account, follow the steps here.
How do I change my membership subscription to more or less days per week?
Example 1 day/week to 2 days/week but stay in the same level.
Changing from one subscription to another is done by our customer service, please do not cancel your subscription and sign up for another as this will negatively affect your billing dates. To change subscriptions please email hello@thewrestlingcoach.com the change you would like to make. Please email us 7 days before the requested change.
If my wrestler gets upgraded in their level, how do I change my subscription?
Example your wrestler gets upgraded from Level 1 to Level 2
Changing from one subscription to another is done by our customer service, please do not cancel your subscription and sign up for another as this will negatively affect your billing dates. To change subscriptions please email hello@thewrestlingcoach.com the change you would like to make. Please email us 7 days before the requested change.
Communication Policy
All communication is to go through WrestlingIQ to coaches, and email for administrative purposes. Please refrain from texting coaches as much as possible. Download the WrestlingIQ app here: https://help.wrestlingiq.com/article/128-getting-started-with-wrestlingiq-as-a-parent