Policies on Memberships
For any changes to your membership please email hello@thewrestlingcoach.com or direct message Admin on WrestlingIQ. Avoid communicating membership changes via text, in person, or through to coaches, as this may delay processing. Our coaches are dedicated to coaching and training students and are not equipped to handle membership changes, even if informed in person. To ensure your change is processed, please follow the steps outlined below.
- Remember, all memberships are subscription-based and billed every 14 days. For more information on managing your subscription, click here.
How to Make-up a missed class?
Attendance and Make-Up Class Policy
Effective Date: June 20, 2024
At The Wrestling Coach Academy, we believe that consistent training is key to achieving great results. We know life can sometimes throw curveballs, making it hard to attend your scheduled classes. That’s why we’ve put together a make-up class policy to help you stay on track.
Make-Up Class Eligibility
Missed a Class?
If you miss a class within a four-week period, you can make it up during another available time slot.
How to Request a Make-Up Class:
Parents or guardians can simply send a Direct Message to “Admin (Christina)” on the WrestlingIQ App.
Timing for Requests:
Make sure to request your make-up class within a week of missing the class. We’ll respond within 48 hours.
Limitations:
You can request one make-up class within a four-week period. It needs to match your assigned skill level (e.g., Level 1).
Class Availability:
Keep in mind that you’re guaranteed a spot in your enrolled classes, but we can’t promise availability for make-up classes.
Need an Exception?
If you have a valid reason for missing class (like a doctor’s note), we can consider exceptions. For longer absences, just ask about pausing your membership.
How to Schedule Your Make-Up Class
Steps to Follow:
- Notify Us:
Parents should message Admin (Christina) on WrestlingIQ within 7 days of the missed class. Please include:- Your child’s name
- The date of the missed class
- A preferred make-up class time
- Any supporting documents if needed
- Confirmation:
Admin will reply on WrestlingIQ to confirm your make-up class.
Remember, make-up classes depend on availability, so a spot isn’t guaranteed. - Attend the Class:
You’ll get an event invite on WrestlingIQ—please confirm “Yes” to secure your spot in class. Make sure your child attends the confirmed make-up class time.
Thanks for being part of our community, and let’s keep training consistently.
How to Pause a Membership
- Purpose of the Pause
At The Wrestling Coach Academy, we recognize that families have busy schedules, including vacations, other sports commitments, and unforeseen events. To accommodate these needs, we offer a temporary pause option for your membership, allowing you to take a break while ensuring that your training times and roster spot is reserved.
- Expectation of you when Pausing a membership
After the pause period ends, we expect all athletes to resume training with us. If you choose to cancel your membership within one month after the pause concludes, you will be charged in full for the duration of the pause. This policy helps us maintain consistency and fairness for all athletes while ensuring a smooth training experience
Please note the following regarding pauses:
- Pauses can be made for 14 days, 30 days, or 60 days only.
- Pausing reserves your wrestler’s roster spot and training schedule, preventing others from signing up.
- Pauses cannot exceed 60 days. Exceptions are made for injuries, but you must contact our Customer Service team on WrestlingIQ.
- You may make one pause request in a 12 month window.
- If you will have an absence longer than 60 days, you must cancel your membership. Exceptions for documented injuries. This will forfeit your roster spot and training times to our waitlist. Please refer to our cancellation policy for self-management of your cancellation. Please understand that space is not guaranteed upon return.
- If you anticipate other sports seasons conflicting, we recommend pausing for 30 or 60 days initially, then adjusting to a 1x a week membership to maintain your wrestler’s roster spot and training times.
- Pause requests must be made at least 7 days before the start date to be processed in time. Requests made after this window will take effect from your next billing cycle.
Step 1: Email hello@thewrestlingcoach.com to notify us that you will be requesting a pause via the form in Step 2.
Step 2: Complete this form.
Once your pause is processed you will receive an automated email from WrestlingIQ confirming the pause.
How do I cancel a subscription membership?
Once you cancel, your wrestler’s roster and training times are forfeited and no longer held for you. Their spots will be opened to the waitlist and space is not guaranteed when they wish to return. Due to limited roster sizes, canceling means your wrestler’s class schedule and current roster spot may not be available upon their return.
Returning wrestlers who have previously canceled and wish to rejoin will be placed on a waitlist until space opens up. If you need time off during a sports season, we recommend pausing for 30 or 60 days and then transitioning to attending once a week to maintain your spot in the program. See our Pause Policy above.
Cancellation is self-directed and can be completed by logging into your WrestlingIQ account. Follow these steps to initiate the cancellation process here.
How do I change my membership to more or less training sessions per week?
If you wish to change your membership level to another (for example, from 1 session/week to 2 sessions/week while staying at the same skill level), please contact our customer service. Do not cancel your current membership and sign up for another, as this could disrupt your billing dates. Instead, direct message Admin on WrestlingIQ with the change you’d like to make. Please ensure to send your request at least 7 days before the desired changes start date.
Please note there will be a change in pricing, you can view our membership options here.
If my wrestler gets upgraded in their level, how do I change my membership?
If you wish to change your membership from one skill level to another (for example, from Level 1 to Level 2), please contact our customer service. Do not cancel your current membership and sign up for another, as this could disrupt your billing dates and training you’ve already paid for could be lost. Instead, direct message Admin on WrestlingIQ with the change you’d like to make. Please ensure to send your request at least 7 days before the desired changes start date.
Please note there will be a change in pricing, you can view our membership options here.
Communication Policy
All communication with coaches should go through WrestlingIQ, and use email or direct message on WrestlingIQ to Admin for administrative purposes. Please minimize texting coaches whenever possible.
You can download the WrestlingIQ app here: https://help.wrestlingiq.com/article/128-getting-started-with-wrestlingiq-as-a-parent