Policies on Subscriptions

Communication for Membership Change are to be emailed to hello@thewrestlingcoach.com. Please do not text, tell in person or WIQ Message membership change requests. Coaches cannot process membership changes, and are not responsible for any missed requests because you spoke to them directly. For your change to be processed you must follow the steps below.

All memberships are subscription based and will be billed on a recurring basis every 14 days.

How to Pause a Membership

  • Read all that follows:
  • Pause requests must be made 7 days ahead the start of the pause. Requests made after the 7 day window will go into affect on your next billing cycle.
  • Pauses can be made for 14 days or 30 days. We make exceptions for injuries but you must speak with your Customer Service team. 
  • Pauses reserve your wrestlers spot on their roster. Prohibiting other wrestlers from signing up.
  • For time away beyond 30 days you will need to see our cancellation policy to self manage your cancellation by logging into your account. Once cancelled your wrestlers space will not be guaranteed when they decide to return to the program. 
  • If you need time off during season, we suggest pausing for 30 days and then dropping down to 1x a week to maintain your wrestlers spot.

Step 1: Email hello@thewrestlingcoach.com to notify us that you will be requesting a pause via the form in Step 2.

Step 2: Complete this form. 

Once your pause is processed you will receive an automated email from WrestlingIQ confirming the pause.

How do I cancel a recurring membership (subscription)?

If you cancel your membership your wrestlers roster spot is forfeited. Because our roster’s are limited in size, once you cancel space for your wrestler on their current roster is not guaranteed upon return. 

Returning wrestlers who have previously cancelled and wish to return will be placed on a waitlist. If you need time off during season, we suggest pausing for 30 days and then dropping down to 1x a week to maintain in the program.

Cancelation is self directed and can be accessed by logging into your WrestlingIQ account, follow the steps here

How do I change my membership subscription to more or less days per week?

Example 1 day/week to 2 days/week but stay in the same level.

Changing from one subscription to another is done by our customer service, please do not cancel your subscription and sign up for another as this will negatively affect your billing dates. To change subscriptions please email hello@thewrestlingcoach.com the change you would like to make. Please email us 7 days before the requested change. 

If my wrestler gets upgraded in their level, how do I change my subscription?

Example your wrestler gets upgraded from Level 1 to Level 2

Changing from one subscription to another is done by our customer service, please do not cancel your subscription and sign up for another as this will negatively affect your billing dates. To change subscriptions please email hello@thewrestlingcoach.com the change you would like to make. Please email us 7 days before the requested change. 

Communication Policy

All communication is to go through WrestlingIQ to coaches, and email for administrative purposes. Please refrain from texting coaches as much as possible. Download the WrestlingIQ app here: https://help.wrestlingiq.com/article/128-getting-started-with-wrestlingiq-as-a-parent

 

Core Values:
We are always Humble. We Respect others.
Be authentic, genuine and passionate.
Provide the best experience for the wrestler & family
Establish meaningful connections to build our community
Grow the sport by being more than wrestling.